from the series: A practical approach between myth and reality

 

Especially over the last few years, many businesses have been considering the idea of building or acquiring their own AI-enabled conversational agent. However, despite the interest, research and effort that are put in, there are still just a handful of successful attempts.

While developing a chatbot inside Tremend, we came across some new information which not only cleared the path for developing such a project but also shed some light on the prospects and limitations of these Artificial Intelligent “creatures”.

First of all, I will approach a common myth: the expectation that chatbots should be able to perform complex conversations, regardless of the topic. There are some distinctions to be made when talking about chatbots and each comes with some limitations.

Below we expose two types of classifications that will make choosing the right chatbot easier.

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